Terms & Conditions

CRAIG CAVANAGH RECLAIMED FURNITURE (aka CCRF) TERMS

 

Refund, Returns and Alterations

• As we are a small company offering bespoke, made-to-order products, we cannot accept returns or cancellations on any orders after 7 days from the date the order was placed. Please ensure all details, sizes, colours, handles, dimensions and any design information etc are correct when placing your order, and that you are happy with all design decisions prior to placing your order.  

• Non-bespoke products ( items that have not been made specifically for you or to your specification, dimensions or requirements or items that have been advertised and purchased from the web shop or the ‘Off the shelf section’) can be partially refunded within 14 days of receipt. As all items are hand made a 20% return fee will be applied, along with the cost of the initial delivery, only where delivery was not charged for or was ‘free’ (as specified by the courier) and any subsequent collections. This 20% fee covers admin time, photographing and re listing the item for sale, as well as storage costs.

• We endeavour to always send out quality products, however mistakes can happen. Should you receive faulty or damaged goods, we will of course repair or replace the item. Please provide a detailed description in writing, with images if possible, of any areas of damage. See the products and materials section for what we deem as acceptable ‘character’ within the wood and specifically reclaimed wood.

• In the case of faulty or damaged goods, or an incorrect order being received, we will ensure all necessary steps are taken to provide you with the correct item/s, however we cannot offer any further discounts or refunds.

• Once an order has been placed, by putting down a payment, the cost of any additional requested design drawings, or requested alterations to existing drawings will be charged to the customer. We do not provide drawings for all items.

• We cannot offer full or partial refunds, reimbursements, or compensation for orders delayed by the following..

  • Any act of nature that couldn't have been foreseen or avoided, such as a natural disaster or flood.

  • Pandemic

  • Government enforced lockdown

  • War

  • Other disaster

 

Delivery

• Please consider the access to the location you are having the product made for. Will it fit through all doors, corridors, stairwells etc.? We can disassemble some items for easier access if arranged but this may not possible for all items and not if the item is indicated as a rigid piece of furniture that cannot be dismantled or disassembled, and will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.

• Most of the time our hauliers work on set prices, however, we reserve the right to potentially increase the delivery costs in the following circumstances:

  • You live in a remote part of Ireland.

  • Access to the room/delivery location is difficult. If there are several floors to manoeuvre up, or long distances to carry the furniture, it is vital you inform us before delivery is attempted.

• Any attempted and failed deliveries due to access issues will be charged to the customer, along with the cost of any necessary alterations.

• Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the haulier or ourselves.

• We will always endeavour to complete any work in as timely way as possible, but unless agreed to beforehand with the Buyer, we will not be subject to any subsequent arbitrary delivery dates requested or insisted upon by the Buyer or their agents.

• If we use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organising the delivery of your goods, and may not be completely flexible on delivery dates.

• Although we will always attempt to have deliveries made in one consignment, we reserve the right to have goods delivered in more than one consignment, unless otherwise agreed.

• If the Buyer fails to meet the arranged delivery date, any charges incurred for redelivery will passed onto the Buyer, and likewise any charges incurred for the storage of goods.

• It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within one week of receipt.

• If the delivery company's POD (proof of delivery) is signed for by the customer, with no mention of damage no refunds or repairs can be issued for damages caused in transit.

• Surcharge prices will apply on top of any free delivery for Eircodes outside of what is deemed ‘local delivery’ by CCRF and will be agreed upon as part of the quote.

• Goods may be collected from our Leitrim based workshop on completion by the Buyer if previously arranged, and only once full payment has been received.

• Additional waiting time, caused by the customer not being at the delivery location during their allocated delivery window, will be billed at €30 per 30 minutes.

• Sometimes it will be requested, during the ordering process, that the customer organises for an additional number of people to be present to assist with the delivery of large orders. If this has not been arranged by the customer the drivers reserve the right to refuse to deliver the order, as it will be too heavy and dangerous for them to lift alone.

 

Products, Materials and Design

• By the very nature of both the materials we use, and the type of reclaimed and industrial furniture we are producing, our wood could contain all of the following characterful traits: (which are expected within each piece and for which the customer must be aware and we are unable to offer any kind of discount or refund)

• That distressed or reclaimed, distressed timber can/will be marked, scratched, uneven, split, knotted or warped showing nail or screw holes, knot holes and general worn areas through previous use.

• Distressed or reclaimed distressed timber can show some or all of these signs, this is the nature and look of our style of furniture and should only be purchased if you are happy with this look and finish.

• The colour indicated or specified is a guide only as distressed or reclaimed distressed timber can differ in its character, age, timber type or species and where it had previously been sited or used and as such can affect the finished overall colour.

• If you are unsure we recommend that you visit us first to view the item or to view a colour sample indicator before purchasing.

• We will not accept returns, make adjustments or alterations, or offer refunds due to issues arising from the customer's personal preference on wood grain, pattern, knots, medullary rays, colour variation as stated above or any other naturally occurring elements. Natural wood is varied and beautiful and the grain can even change in the same piece.

• All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made.  Our timber is not kiln dried but  is dried to a humidity of approx 8-14% moisture. In very dry or hot settings this could decrease, leading to cracks/movement; likewise a very humid or wet environment could cause the wood to warp, and joints to separate. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the temperature or humidity of your own environment where room temperatures may be considerably higher due to underfloor or central heating or lower due to the lack of heating . Please see our Care Guide for more information.

• Our furniture is not suitable for outdoor use, or use in bathrooms and wet-rooms unless specified.

• Across the CCRF website, our woods are shown in a variety of thicknesses. The thickness depends on the wood reclaimed and used in each piece and will vary based on the origin of the wood. If you need a specific wood thickness you must let us know when ordering.

• All our products can be made to measure to fit your space, however we do not guarantee mm precision unless we are specified to do so, this is due to the nature and look of reclaimed timber and also some hardware such as nuts, bolts and handles may protrude - please allow for +/- 20mm on all dimensions. (Or about 5%). The tolerances are likely to mainly occur in the height, width and depth of the piece as we are using solid timber boards which can vary slightly in size depending on how much each particular board needs distressing, sanding or finishing.

• If you require an exact size for your item, for fitting into an alcove for example, please make sure to specify that the measurement needs to be exact. We can’t take responsibility for an item which doesn’t fit or is too small if the measurement is under the 5% of tolerance.

• Due to the nature of the finishes applied to our product, the final finishes may vary from photos online or samples we send out, but we will always do our best a get a match. Remember that screen colours are not fully representative of colours in the natural world.

• When working to customers' design specifications and drawings CCRF will not be held fully responsible for issues with design, functionality, or stability/wood movement, unless a sample product is ordered or testing is paid for. We endeavour to insure any product ordered sent out is in full working order, and to our usual high standard, however if we do encounter unexpected design issues, or need to alter a customers' design we will charge accordingly.

• We will not be held responsible for any damaged caused by customers making adjustments or amendments to their order, for example the fitting of their own legs to table tops etc. 

• We cannot be held responsible for customers preference to design elements that are not discussed or raised at the point of ordering, and will make educated assumptions based on the style of the product, and it’s functionality etc.

• Some of our finishes will need maintaining, depending on use, to keep your CCRF! looking fresh. In particular waxed items of furniture for example dining tables and desks will need re-coating with a good quality of furniture wax every 6 months or so… We also recommend using wood cleaner. Please reach out to us if you need recommendations for specific products or see our care leaflet for more information.

• Almost all of our products leave us fully assembled, unless specified otherwise.

• All of our items are going to be quite heavy! (More than likely, very heavy!) If weight is going to be a concern, please specify before placing your order.

• We recommend that items of shelving, cabinets and drawers should be fixed to a wall for safety. Please mention whilst ordering if you will require fixings, or holes drilling. Items of furniture left free standing are done so at the customer’s own risk.

• In the circumstance that an item is to be fixed to a wall, floor, or similar, it is the customer’s responsibility to check the suitability of their property, wall type, etc. CCRF will not be held responsible for damages caused to customer’s property in the process, or as a result, of the customer attaching their furniture to the wall, floor etc. We would recommend the customer always use an experienced tradesman. 

• Never climb or hang from your furniture. 

• Always place heavier items at the bottom of shelving and storage to avoid the piece becoming top heavy.

 

Payments and Pricing

• At our discretion, we may offer the buyer the option to put down a 25-50% deposit which will be agreed in advance on orders over the value of €1000. The remaining 75-50% or ‘balance of payment’ is to be paid before dispatch, collection or delivery, and orders will be held until full payment has been made.

• Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, delivery estimates and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

• Quotes given by CCRF will remain valid for 30 days, after this time we reserve the right to change prices accordingly in line with material costs and existing listing prices.

• Thank you for your time and patience and now that the boring bit has been read and understood lets get on with the good bit and supply you with some unique, beautiful and sustainable items to grace your home.